FAQ's

FAQ's

Frequently Asked Questions

Explore answers to our most commonly asked questions about premium olive oils, balsamic vinegar, shipping, and returns. If you can’t find what you’re looking for, feel free to contact us we’re here to help!

General Questions

Find answers to common questions or get in touch with us for more information!

What makes Carthage Olive Oil different from other brands?

Carthage Olive Oil is crafted from hand-harvested Tunisian olives, cold-pressed to preserve maximum flavor, aroma, and nutrients. We blend centuries-old Mediterranean tradition with modern purity standards for unmatched quality in every drop.

Yes, all our olive oils are 100% extra virgin, cold-extracted and tested to meet strict international standards for acidity, purity, and taste.

Intense: Rich and bold, ideal for dipping and robust cooking.
Mild: Balanced in flavor, perfect for everyday sautéing and salad dressings.
Light: Subtle and delicate, excellent for baking and sensitive palates.

Absolutely not. Our oils are completely natural, free from additives, artificial coloring, or preservatives. Just pure, authentic olive oil.

Keep your olive oil in a cool, dark place, away from heat and direct sunlight. Always seal the bottle tightly after use to preserve its flavor and nutritional value.

Yes! Our balsamic vinegar is made using traditional methods and aged for optimal flavor. It’s rich, smooth, and pairs beautifully with our olive oils for dressings, marinades, and gourmet drizzles.

Yes, all our olive oils and vinegars are plant-based, vegan, gluten-free, and keto-friendly, ideal for a variety of dietary lifestyles.

Delivery & Returns

Learn about our delivery options, costs, international shipping, and how to track your order. Have more questions? We’re here to help!

Where do you deliver your products?

We currently deliver Australia-wide and offer international shipping to selected countries. For a full list of countries we ship to, please visit our Shipping Policy page.

Shipping costs are calculated at checkout based on your location and order size. We often offer free shipping on qualifying orders, so be sure to check for current promotions.

Australia (Standard): 3–5 business days
Australia (Express): 1–2 business days
International: 7–15 business days depending on destination
Tracking information is provided for all orders.

Yes! Once your order is dispatched, you’ll receive a tracking number via email. You can use it to track your delivery status in real time.

We’re sorry to hear that. Please contact us within 48 hours of receiving your order with a photo of the damage, and we’ll make it right with a replacement or refund.

Yes, we accept returns within 14 days of delivery for unopened and unused products. To start a return, contact our support team with your order number and reason for return.

Refunds are typically processed within 5–7 business days after we receive your returned item.

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