Last Updated: July 18, 2025

At Carthage Oil, we’re committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make a purchase, sign up for our newsletter, or interact with our brand online.

1. Information We Collect

When you interact with our website or services, we may collect the following types of data:

• Personal information you provide to us directly, such as your name, email address, shipping and billing address, and phone number.
• Payment information (handled securely via trusted third-party payment processors such as Stripe or PayPal; we do not store or process your credit card details).
• Order history and product preferences.
• Technical and usage data, including your IP address, browser type, device information, and how you use and navigate our site.
• Information collected from analytics and advertising tools like Google Analytics, Google Ads, Facebook Pixel, TikTok Pixel, Microsoft Clarity, and Bing Webmaster Tools.
• If you sign up for our newsletter, we collect your email address. By submitting your email address, you agree that we may use it for marketing purposes, including sending promotional offers, updates, and product news.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery.
• Communicate with you about your order, including confirmations and customer service support.
• Improve our website’s performance, content, and user experience based on visitor behavior and technical performance data.
• Conduct marketing and promotional campaigns using platforms like Facebook, Instagram, Google, TikTok, and email marketing tools.
• Analyze website traffic, measure marketing effectiveness, and improve our digital presence.
• Send marketing emails and product updates to users who have opted into our newsletter or marketing list. If you subscribed to our newsletter, you consent to receive marketing emails. You can unsubscribe anytime using the link provided in every email.

3. Email Marketing and Newsletter Subscriptions

If you sign up for our newsletter or submit your email through any form on our website, you agree to receive marketing communications from us. This may include product announcements, promotions, tips, or other updates related to Carthage Oil. You can unsubscribe at any time by clicking the unsubscribe link in any of our emails. We will never sell or rent your email address to any third party.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience, analyze website performance, and deliver personalized ads. These cookies may be set by us or by third-party tools like Google Analytics, Facebook Pixel, Microsoft Clarity, and others. By using our website, you agree to the use of cookies as described in this policy. You can control cookie preferences in your browser settings.

5. Third-Party Services and Tools

To operate our website and deliver a great experience, we rely on trusted third-party tools and services. These may include:

• Payment processors (e.g., Stripe, PayPal)
• Analytics and tracking (e.g., Google Analytics, Clarity, Google Tag Manager, TikTok Pixel, Facebook Pixel)
• Email marketing platforms
• Shipping and logistics providers
  These services only receive the information necessary to perform their tasks and are required to handle your data securely and confidentially.

6. How We Protect Your Data

We take your privacy seriously. Your data is stored securely, and we use industry-standard security measures to protect it from unauthorized access, disclosure, alteration, or destruction. All sensitive information like payment details is encrypted and handled by certified third-party processors.

7. Data Retention

We retain your personal information only as long as necessary to fulfill your orders, provide customer service, improve our offerings, and meet any legal or regulatory requirements. If you want us to delete your data, you may request this at any time by contacting us.

8. Your Rights and Choices

You have the right to access, correct, or delete your personal information. You can also object to or restrict how we use your data in certain situations. To make any of these requests, email us at h@carthageoil.com and we’ll get back to you within a reasonable timeframe.

9. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from anyone under 13. If we become aware that a child has provided us with personal data, we will delete it immediately.

10. International Users

If you’re visiting our website from outside Australia, please note that your information may be processed and stored in Australia or other countries where we or our service providers operate. By using our site, you agree to this processing and transfer of information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last Updated” date at the top of this page. Your continued use of the site means you accept those changes.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: h@carthageoil.com
Phone: +61 404 630 75
Instagram: @carthage_oils